FULL TERMS & CONDITIONS
Our policies are transparent & we do this to create a seamless experience for everybody at Actively Alive. Familiarise yourself with our 3 x main policies below for general class bookings & read our full T&C below.
8 x hour cancellation policy anything cancelled in under 8 x hours is considered a 'late cancel'. Please remember to cancel if you need to, to make the space for somebody else to practice.
Our cut off from moving from a waitlist to class is 60mins. Remember to remove yourself from the waitlist like you would a class if you no longer need the space
NO SHOW / LATE CANCEL FEE
No show or late cancel fee is £6 for those on a membership or 30 Day Offer. Everybody receives ONE FREE LATE CANCEL. Medical or serious emergencies are taken into consideration. If you are on a drop in or class pass, you will just lose your pass
ACTIVELY ALIVE T&C
Please respect our 8 hour cancellation policy. You can early cancel up to 8 hours before a class, anything after is considered a late cancellation or no show and a £6 charge will be made to your account. This helps us to run the classes and business super smoothly to give you the best service and availability to join classes you want to. If you have purchased a drop in or class pass and using that, a no show or late cancel will result in losing that pass.
If you need to cancel your rolling membership, we require 14 x days notice before your next payment date. If you alert us in under 14 x days we can cancel from the following date after this.
If you are on a 30 Day New Client Intro Offer you do not need to cancel anything. Your 30 Day intro offer will just expire.
Please note, we have the rights to alter our cancellation policy over time to suit the fairness of clients and business. Should you wish to cancel your membership if you find our policies no long suit you, please give us 14 x days notice before your next payment date.
Rolling membership terminations
We require 14 x days notice before your next payment date to cancel your membership. If you notify us in under 14 x days we can only cancel from the following month.
If you are on a 30 Day offer you do not need to do anything, your 30 Days will just end.
INVOLVEMENT IN YOGA CLASSES
1a. I understand that yoga includes physical movements as well as an opportunity for relaxation, stress re-education and relief of muscular tension. Participation in yoga class includes, but is not limited to, participation in meditation techniques, yogic breathing techniques, and performing various yoga postures. Yoga postures, or asanas, are designed to exercise every part of the body―stretching and toning the muscles and joints, the spine and the entire skeletal system. They also work on the internal organs, glands and nerves. Yoga incorporates sustained stretching to strengthen muscles and increase flexibility. Yoga is an individual experience. As is the case with any physical activity, the risk of injury, even serious or disabling, is always present and cannot be entirely eliminated. My signature acknowledges I understand that in yoga class I will progress at my own pace. If I experience any pain or discomfort, I will listen to my body, adjust the posture and ask for support from the teacher. I will continue to breathe smoothly. If at any point I feel overexertion or fatigue, I will respect my body’s limitations and I will rest before continuing yoga practice. Yoga is not a substitute for medical attention, examination, diagnosis or treatment. Yoga is not recommended and is not safe under certain medical conditions. I affirm that I alone am responsible to decide whether to practice yoga. I hereby agree to irrevocably release and waive any claims that I have now or hereafter may have against Nicola Rowe or any other Actively Alive staff member. By signing my name below, I acknowledge that participation in yoga classes exposes me to a possible risk of personal injury. I am fully aware of this risk and hereby release Nicola Rowe or any other Actively Alive Yoga teacher from any and all liability, negligence or other claims arising from or in any way connected with my participation in yoga class.
1b. My signature further acknowledges that I shall not now or at any time in the future bring any legal action against any teacher at Actively Alive Limited; and that this waiver is binding on me, my heirs, my spouse, my children, my legal representatives, my successors and my assigns. My signature verifies that I am physically fit to participate in yoga classes and a licensed medical doctor has verified my physical condition for participation in this type of class. If I am pregnant or become pregnant or am post-natal, my signature verifies that I am participating in yoga classes with my doctor’s full approval. I realise that I am participating in yoga classes at my own risk. My signature is binding to this liability waiver from this day forth.
2a. Your Actively Alive teacher will guide you through your session via Zoom in the safest way to deliver your session. You may be asked to replace equipment if necessary but we cannot be held responsible if you do wish to take the option, for faulty equipment, injury occurred via your choices of at home / household replacements, or any other yoga or fitness equipment you choose to use. You will be entirely responsible for listening to your body, and asking relevant questions to keep you safe if you feel unsure.
2b. It is a personal choice whether you would like to have your camera on or off during your online sessions, but please do note if your camera is on the entire class can see you, and if you are unmuted the entire class will be also be able to hear you.
3a. We keep the studio clean and tidy before, during and after sessions. If other clients decided to leave equipment around during a class, although we will do our best to maintain what we can see, we cannot be held responsible for any injury caused from tripping, falling from equipment.
MEMBERSHIP & BRAND VALUES
4a. In the studio we invite kindness & respect towards other clients, teachers, staff in the space. We welcome people from all walks of life the opportunity to practice yoga should they wish to come to the Actively Alive studio and we always want our space to feel like a second home and a space all of our members and client feel comfortable & uplifted whether they wish to come and be in their own world or come and be social.
We will not tolerate racism, hate, discrimination or abuse of any kind.
Open communication with our team is welcome if you have any concerns or enquiries and we can't wait for you to be a part of our vibe.
5a. We cannot be responsible for any of your personal belongings should they go missing, lost or damaged.
5b. Our teachers and Actively Alive Limited cannot be held liable or responsible for any injuries or health related issues that happen in the studio, during this contract, or after. It is the contracted client of Actively Alive Limited responsibility to seek professional advice if needed before, during, after joining classes.
5c. Our teachers deliver classes with modifications and responsibly to the level of class stated in the class description. If you have any concerns beforehand please speak with the teacher.
6a. Please try to arrive with 5 x minutes to spare before the class begins to allow a prompt start.
6b. If you turn up to the studio 5mins after the start time the studio door will be locked and entry isn't guaranteed.
7a. Please respect our 5 hour cancellation policy. You can early cancel up to 5 hours before a class, anything after is considered a late cancellation or no show and a £6 charge will be made to your account. This helps us to run the classes and business super smoothly to give you the best service and availability to join classes you want to.
8a. It's important for us to know if you have any allergies or issues related with Incense or specific scents when burnt or diffused. We use these in our classes for atmospheric purposes & cannot be liable for any health matter relating to the products, scents or products we use.
8b. From time to time you may be gifted teas, coconut water, other foods or beverages after classes, events, workshops etc, it is your responsibility to decide if this is consumable for you should you have allergies, food choices, diets, health concerns or preferences.
CHANGING ROOMS & FACILITIES
9a. Please note that we have only 1 x space to store belongings & one toilet facility in the studio, meaning we cannot separate by gender. If you feel more comfortable in gendered spaces for toilet facility use, at Standard Quay they have toilets on site just a 60 second walk from the studio.
9b. We ask that you use the toilet facility if you wish to change and only use the outer area to simply store your belongings.
9c. We do ask that if you hold valuable items, you can place them in the lockers in the gift shop / office area to ensure safety of your goods.
10a. Please note in some classes teachers may offer adjustments, meaning physical contact to the body. These are in place for students who wish to have assistant in reaching deeper stretches, assistance in furthering progress and safely manoeuvring through various postures. If you do NOT wish to receive any adjustment of any kind, we have cards you can place by your mat to let the teacher know this ISN'T for you. Regardless of the card by your mat, your teacher will always ask permission before a hands on, physical adjustment
11a. Covid-19 is a highly infectious disease. Risk in yoga or fitness cannot be completely eradicated but with caution and care these risks can be reduced.
Each person will need to decide when to return to physical classes, based on their own circumstances and the arrangements that have been put in place for a safe return. Please take responsibility and seek medical advice where needed to protect your own self.
All those returning to classes at Actively Alive must abide by the terms outlined below:
* If you show any of the Covid-19 symptoms, or have been around anybody with them you must stay at home and take all steps advised by NHS / Government in before returning back to the studio.
* Wash your hands regularly and before, during and after a class. We also have hand sanitiser available around the studio
* Where possible maintain social distancing and keep a 1-2meter distance.
* Please be aware that in using the facilities in the studio - equipment area, yoga store, bathroom etc, if you see there are others waiting, please adhere to social distancing.
4b. In signing this form you are aware of the risks of Covid-19 and take all responsibility in choosing to return to the studio. We are taking all of the measures to keep you safe, but we cannot eradicate and eliminate all possibilities of Covid-19 and the effects this can have on your body if you were to be infected.
12a. If we feel there is a continuous clash in our values as a brand and how we wish our clients and staff to feel and be treated in our space, you would receive an email from us firstly, and could lead to termination if we feel we're perhaps not the best studio fit for you.
By submitting this form you have read the terms and agree to the terms outlined by Actively Alive.